The customer
at the centre of
everything we do
We offer competent strategic advice in the internal as well as external sales service - based on many years of expertise in the various industry segments - and ensure trouble-free processes during the entire order processing.
We stand for the highest customer satisfaction and cooperation based on partnership. We look after and advise you with the aim of finding an economical overall solution that is tailored to your needs.
This is what we stand for
- Highly available, stable, and long-life systems from Germany
- Very good customer support and tight exchange during the entire project time.
- After-sales support - Large stock of spare parts and wear parts, quick technical support anywhere in the world, on site or by remote control, if required.
- Employee-oriented and family-friendly working environment
- Short decision paths due to flat hierarchies
- Cooperative decision-making especially in difficult issues
- Various fields of activity
- Fair and reliable business partner
Philosophy
Tradition meets progress
FAT concentrates on the two business areas of foundry and bulk material technology in order to balance out the usual variations in incoming orders and to be able to achieve the economic as well as social goals. We attache great importance to reliability and continuity in the business relationships with our customers and suppliers in order to benefit from synergy effects in long terms - and to focus on the needs and requirements of our customers.
Many national and international customers from different industries benefit from the know-how and experience of almost 50 years of company history. Quality, technological progress with pioneering developments and a well planned service strategy characterise FAT.
Up to the present day, FAT is a family business that attaches great importance to a trusting and fair cooperation with its employees as well as with its business partners. This is shown, for example, in the consistent business relationships and the large number of longstanding employees. A flat hierarchy, optimised processes and short decision paths characterise the internal organisation of the medium-sized company, so that FAT customers benefit from the quick response times.
To meet social responsibility by creating safe, healthy and clean workplaces. Progressing the issue of sustainability by pioneering new concepts- internally and externally. And, by making regional donations and partnering internationally to provide care and support for abandoned and abused children in Nigeria.
Our values
Reliability
BY standing by our customers' side with our durable products and professional services, reliably keeping promises and providing support at short notice, especially in emergencies. We also would like to stand by our employees side, especially in private emergency situations and provide assistance within the scope of our possibilities.
Fairness
at FAT is indicated, among other things, in appropriate pricing to our customers as well as fair interaction with customers and suppliers, e.g. in the case of delivery date prioritisation or complaints. We also attach importance to fair treatment of our employees, which includes an open error culture that enables causes to be identified and eliminated. All in all, we are therefore oriented to morally and ethically correct behaviour.
Responsibility
to employees, customers, suppliers, other stakeholders, the environment and society by doing our best every day to manufacture high-quality equipment as sustainably as possible under good working conditions and to support our customers in the long term.
Knowledge
use and expand to achieve progressive, profitable and sustainable work results.
Mission
In both business areas, foundry and bulk material technology, FAT supplies customers from a wide range of industries with high-quality and durable systems that are professionally customised to individual requirement and offers the best possible solution for fair prices.
In this way, we support our customers with know-how, creative concepts and process reliability in achieving their economic goals while considering sustainability.
Vision
Combining plant engineering with digitalisation and supplying customers worldwide with sustainable plants for their production processes in a highly available and consistent manner. We want to increasingly automate our plants and equip them with digital products and services.
